Terms and conditions
§ 1 Definitions
For the purposes of these Terms and Conditions, the following definitions shall apply:
Buyer – a natural person, a legal person, or an organizational unit without legal personality that is granted legal capacity by law,
Consumer – a natural person who enters into an agreement with the Seller that is not directly related to their business or professional activity,
Payment Operator – Autopay S.A.,
Terms and Conditions – these Terms and Conditions, available at
https://ehsconsulting.bhpsoft.pl/regulamin
Store – the online store available at
https://ehsconsulting.bhpsoft.pl/
Seller – EHS Consulting sp. z o.o., with its registered office in Warsaw at ul. Złota 75A/7, 00-819 Warsaw, entered in the Register of Entrepreneurs kept by the District Court for the Capital City of Warsaw in Warsaw, 13th Commercial Division of the National Court Register, under KRS number: 0001003590, NIP: 5273029212, REGON: 523720761.
§ 2 Preliminary Provisions
Through the Store, the Seller sells digital products and simultaneously provides electronic services to the Buyer in accordance with § 3 of these Terms and Conditions.
These Terms and Conditions define the rules and conditions for using the Store, as well as the rights and obligations of the Seller and the Buyer.
To make a purchase via the Store, the Buyer does not need to meet any special technical requirements. The following are sufficient:
access to the Internet,
a standard operating system,
a standard web browser,
a standard PDF file viewer (e.g. Adobe Reader),
an active e-mail address.
The technical requirements necessary to use a purchased digital product are specified each time in the description of the given product.
The Buyer may not make a purchase anonymously or under a pseudonym.
The Buyer is prohibited from providing unlawful content, in particular by submitting such content via forms available in the Store.
All prices listed in the Store are net prices, except for online periodic training courses, which are gross prices and VAT-exempt.
§ 3 Electronic Services
Through the Store, the Seller provides electronic services to the Buyer consisting of enabling the Buyer to conclude an agreement with the Seller for the supply of digital content in the form of digital products available in the Store. Concluding an agreement is not possible without creating an account in the Store. The procedure for concluding the agreement is described in detail in § 4 of these Terms and Conditions.
An account may be created during the ordering process in accordance with the procedure described in § 4 of these Terms and Conditions.
The electronic services are provided to the Buyer free of charge. However, agreements for the supply of digital content concluded via the Store are subject to payment.
In order to ensure the Buyer’s security and the protection of transmitted data, the Seller applies technical and organizational measures appropriate to the level of risk, in particular measures preventing unauthorized access to and modification of personal data.
The Seller undertakes actions to ensure the proper functioning of the Store. The Buyer should inform the Seller of any irregularities or interruptions in the operation of the Store.
Any complaints related to the functioning of the Store may be submitted by the Buyer via e-mail to: biuro@ehsconsulting.pl. The complaint should include the Buyer’s full name, correspondence address, and the type and date of the irregularity. The Seller shall review complaints within 14 days of receipt and inform the Buyer of the outcome via e-mail.
§ 4 Conclusion of the Agreement
In order to purchase a digital product, the Buyer must:
create an account by completing the registration form available at
https://ehsconsulting.bhpsoft.pl/rejestracja,
add the selected product(s) to the cart by clicking “Add to cart”,
from the cart view, click “Proceed to payment”,
complete the order form by providing the data necessary to process the order and selecting a payment method,
select a payment method,
accept the Terms and Conditions (acceptance is voluntary but necessary to complete the purchase),
click “Place order”.
After clicking “Place order”, the Buyer will be redirected to the Payment Operator’s website to complete the payment for the selected digital products. Online payment services are provided by Autopay S.A.
Available payment methods:
payment cards: Visa, Visa Electron, Mastercard, MasterCard Electronic, Maestro.
After successful payment, the Buyer will be redirected to the purchase confirmation page. At that moment, the agreement for the supply of digital content is deemed concluded between the Buyer and the Seller. The Buyer will also receive a confirmation e-mail. The Seller shall make the digital product available to the Buyer via e-mail within 24 hours of payment being credited.
§ 5 Delivery of the Digital Product
Delivery of the purchased digital product shall take place in the manner and within the time specified in the product description.
The order processing time is calculated from the moment of positive payment authorization.
§ 6 Consumer’s Right of Withdrawal
A Consumer who has concluded a distance contract with the Seller has the right to withdraw from the contract without giving any reason within 14 days from the date of conclusion of the contract.
The right of withdrawal does not apply to contracts for the supply of digital content not delivered on a tangible medium if the performance has begun with the Consumer’s explicit consent before the withdrawal period expires and after the Consumer has been informed of the loss of the right of withdrawal.
To exercise the right of withdrawal, the Consumer must inform the Seller of their decision by means of a clear statement, for example by letter sent by post or e-mail.
To meet the withdrawal deadline, it is sufficient to send the withdrawal notice before the withdrawal period expires.
In the event that a refund is required for a transaction made by payment card, the Seller shall refund the amount to the bank account associated with the Buyer’s payment card.
§ 7 Liability for Defects
The Seller is obliged to provide the Buyer with a digital product free from defects.
The Seller is liable to the Buyer if the digital product has a physical or legal defect (statutory warranty).
If the Buyer discovers a defect, they should inform the Seller and specify their claim related to the defect or submit an appropriate statement.
The Buyer may contact the Seller by traditional mail or e-mail.
The Seller shall respond to the complaint within 14 days from the date of receipt, using the same means of communication by which the complaint was submitted.
§ 8 Personal Data and Cookies
The principles for processing personal data and using cookies are described in the Privacy and Cookies Policy available at:
https://ehsconsulting.bhpsoft.pl/polityka-prywatnosci
§ 9 Out-of-Court Complaint and Claim Resolution
The Seller agrees to submit any disputes arising from agreements for the supply of digital content to mediation proceedings. The details shall be determined by the parties to the dispute.
The Consumer may use out-of-court methods of complaint handling and claim enforcement, including:
submitting an application to a permanent consumer arbitration court,
submitting an application to the provincial inspector of the Trade Inspection,
initiating mediation proceedings,
seeking assistance from a district (municipal) consumer ombudsman or a consumer protection organization.
Detailed information on out-of-court dispute resolution is available at
http://polubownie.uokik.gov.pl.
§ 10 Final Provisions
The Seller reserves the right to introduce and withdraw offers, promotions, and to change prices in the Store without prejudice to the rights acquired by the Buyer, in particular with respect to agreements concluded prior to the change.
The Seller reserves the right to amend these Terms and Conditions. Agreements concluded prior to the amendment shall be governed by the version in force on the date of conclusion.
Buyers with a Store account will be notified of any changes to the Terms and Conditions by e-mail. If the Buyer does not accept the amended Terms and Conditions, they may terminate the account agreement at any time by deleting the account or submitting a relevant declaration to the Seller.
These Terms and Conditions enter into force on 24 May 2023.